privacy policy

Effective Date: 22 September 2025

1. Introduction

Welcome to Andrew’s Snackbar (“we”, “us”, “our”). We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, andrewsmalta.com (the “Site”), or interact with us through our enquiry forms.

2. Who We Are (Data Controller)

The data controller responsible for your personal information is:

Business Name: Andrew’s Snackbar
Address: 15, Triq Sant’ Antnin, Birkirkara, Malta

3. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly When you fill out our “Event Catering” or “Corporate Deals” forms, we collect the information needed to process your request. This may include:

Contact Information: Name, email address, phone number.
Company Information: Company name (for corporate enquiries).
Event/Order Details: Event type, date and time, number of guests/people, budget, meal type, and any special requests or requirements you provide.

b) Information We Collect Automatically When you visit our Site, we use analytics and tracking technologies to collect certain technical information automatically:

Usage Data: Information about how you interact with our Site, such as the pages you visit and the links you click.
Technical Data: Your IP address, browser type and version, device information, and operating system. This data is collected through Google Analytics and Meta Pixel.

4. How and Why We Use Your Information

We use the information we collect for the following purposes:

To Respond to Enquiries: To process and respond to your catering and corporate deal requests.
To Fulfil Service Requests: To manage and arrange the services you have enquired about.
To Improve Our Website: Through Google Analytics, we analyse user behaviour to understand how our Site is used and to improve the user experience.
For Marketing and Advertising: Through the Meta Pixel, we measure the effectiveness of our advertising and may deliver targeted ads to users who have visited our Site (retargeting).

5. Data Sharing and Third Parties

We do not sell your personal data. We only share it with third parties when necessary to provide our services, as outlined below:

Order Fulfilment (Wolt): We use Wolt’s API to handle online orders. When you place an order, you will be interacting with Wolt, and your transaction will be subject to Wolt’s privacy policy. We do not process or store your payment information for these orders.
Analytics Providers: We share technical data with Google for our website analytics (Google Analytics).
Advertising Platforms: We share technical data with Meta (Facebook/Instagram) for the purpose of advertising analytics and retargeting (Meta Pixel).
Service Providers: We may share information with essential service providers such as our website hosting and email provider to ensure the functionality of our services.

6. Data Security and Retention

Security: Information submitted through our forms is sent to our administration’s email and stored in a secure website backend. We use technical measures, such as SSL encryption, to protect your data during transmission.
Retention: We retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to maintain a record of our correspondence and to satisfy any legal or reporting requirements.

7. Your Data Protection Rights (GDPR)

As a user, you have the following rights concerning your personal data:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at info@andrewsmalta.com

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyse performance, and for marketing purposes. For detailed information on the cookies we use and how you can manage them, please see our Cookie Policy

Changes to This Privacy Policy We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@andrewsmalta.com